Last updated: 14th May 2025
At Magical Memories, accessible from https://magicalmemories.co.uk, your privacy is important to us. This Privacy Statement explains how we collect, use, and protect your personal data when you visit our website, contact us, or use our services.
1. Who We Are
Magical Memories
Website: https://magicalmemories.co.uk
Email: enquiry@magicalmemories.co.uk
We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws.
2. What Information We Collect
We may collect and process the following personal data:
- Contact Information: such as your name, email address, phone number, and postal address
- Booking Details: information you provide when making an enquiry or booking
- Payment Information: if applicable, securely processed via our payment provider (we do not store card details)
- Usage Data: including IP address, browser type, pages visited, time on site, and other diagnostic data
- Marketing Preferences: if you subscribe to newsletters or promotional updates
3. How We Collect Your Data
We collect data in the following ways:
- When you contact us directly (e.g., through our website forms or email)
- When you make a booking or purchase
- When you browse our website (cookies and analytics)
- When you engage with us on social media
4. How We Use Your Data
We use your personal data to:
- Respond to enquiries and provide services
- Process bookings and payments
- Communicate important updates or confirmations
- Send marketing communications (if you’ve opted in)
- Improve our website and user experience
- Comply with legal or regulatory obligations
5. Sharing Your Information
We will never sell your personal data. We may share it with trusted third parties only when necessary, including:
- Payment processors (e.g., Stripe, PayPal)
- IT service providers (e.g., hosting, email)
- Marketing platforms (e.g., Mailchimp – if used)
- Law enforcement or government bodies when required by law
All third parties are required to process your data securely and lawfully.
6. Data Security
We implement appropriate security measures to protect your personal data. Access is limited to authorised personnel only, and all data is stored securely.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Statement or as required by law. You can request deletion of your data at any time (see Section 9).
8. Your Rights
Under UK data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing of your data
- Withdraw consent (for marketing, etc.)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
9. Contact Us
To exercise your rights or for any questions about this Privacy Statement, please contact:
Magical Memories
Email: enquiry@magicalmemories.co.uk
Website: https://magicalmemories.co.uk
10. Changes to This Statement
We may update this Privacy Statement from time to time. Any changes will be posted on this page with an updated revision date.